Privacy Policy
Last updated: April 2026
The Copy Boy Pte. Ltd. (“The Copy Boy”, “we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website at www.thecopyboy.com and our services.
By using our website or placing an order with us, you agree to the collection, use, and disclosure of your personal data as described in this policy.
1. Personal Data We Collect
We may collect the following personal data when you interact with us:
- Full name
- Company name
- Email address
- Phone number
- Billing and delivery address
- Payment information (processed securely through third-party payment gateways)
- Order history and preferences
- IP address and browser information (collected automatically when you visit our website)
- Any other information you voluntarily provide to us (e.g. artwork files, special instructions)
2. How We Collect Your Data
We collect personal data in the following ways:
- When you create an account on our website
- When you place an order or request a quotation
- When you submit a contact form or send us an email
- When you subscribe to our mailing list or promotional materials
- When you browse our website (via cookies and similar technologies)
- When you interact with us on social media
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfil your print orders
- To communicate with you regarding your orders, enquiries, and requests
- To process payments and issue invoices
- To deliver your printed products
- To provide customer support
- To send you order updates and notifications
- To improve our website, products, and services
- To send marketing and promotional materials (only with your consent)
- To comply with legal and regulatory requirements
4. Disclosure of Your Data
We do not sell, rent, or trade your personal data to third parties.
We may share your personal data with the following parties only as necessary to provide our services:
- Payment gateway providers (e.g. Omise, PayNow) for processing payments
- Delivery and courier service providers for order fulfilment
- Email service providers for sending order confirmations and notifications
- Web hosting and IT service providers for website operations
- Government authorities or law enforcement agencies, if required by law
All third-party service providers are required to protect your personal data in accordance with applicable data protection laws.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your shopping cart and preferences
- Analyse website traffic and usage patterns (via Google Analytics)
- Deliver relevant content and improve our services
You may configure your browser to reject cookies, but this may affect certain features of our website.
We use the following types of cookies:
- Essential cookies: Required for the website and shopping cart to function properly
- Analytics cookies: Help us understand how visitors use our website (Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements (Google Ads, Facebook Pixel)
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Account information: Retained for as long as your account is active, or as needed to provide you services
- Order records: Retained for a minimum of 5 years for tax and accounting purposes
- Marketing data: Retained until you unsubscribe or withdraw your consent
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include:
- SSL encryption on our website
- Secure payment processing through PCI-compliant payment gateways
- Restricted access to personal data on a need-to-know basis
While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights
Under the PDPA, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete personal data
- Withdraw your consent for the collection, use, or disclosure of your personal data
- Request information about how your personal data has been used or disclosed within the past year
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
Please note that withdrawing consent for certain data processing may affect our ability to provide services to you (e.g. we cannot process an order without your billing details).
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:
The Copy Boy Pte. Ltd. 65 Ubi Road 1, #03-69 Oxley Bizhub 1, Singapore 408729 Email: sales@thecopyboy.com Phone: +65 6681 6520