Frequently asked questions
Your questions, answered
Ordering & Delivery
You can place orders directly on our website. Payment has to be made in full before printing commences.
You may also email us the following:
1) Billing Details:
– Company Name (if any)
– Billing Contact Name
– Billing Address
– Billing Contact Number
2) Print Ready Artwork
3) Print Product required and Print Quantity
4) Final Print Size (Example: 90mm x 54mm)
Cash on Delivery is not available.
Free delivery is applicable if order exceeds $100.
Delivery for standard items are charged at $5/location and takes 1-3 working days upon prints ready.
Delivery for all fragile products (posters, banners, foamboards, etc.) are charged at $20/location.Â
Different prints have different printing lead times. Lead times are indicated on the product forms for each individual product.
An email will be sent to you quoting your invoice number to inform you when your prints are ready. You can then visit our collection office at 65 Ubi Road 1, #03-69 Oxley Bizhub 1, Singapore 408729.
Collection Schedules: 11am – 12.30pm, 2pm – 4pm
Mondays – Fridays, excluding Public Holidays
All print orders must be collected within 1 month from date of notification. All uncollected prints will be discarded without further notification.
Our collection office is located at 65 Ubi Road 1, #03-69 Oxley Bizhub 1, Singapore 408729.
Once your order has been dispatched, we will send you a confirmation message via WhatsApp or email with the courier tracking details. You can also check your order status anytime by visiting our Order Tracking page.
For self-collection orders, we will notify you via WhatsApp once your prints are ready for pickup at our office. If you have any questions about your order status, feel free to reach us on WhatsApp and our team will get back to you promptly.
Yes! We offer express and same-day printing for selected products including business cards, flyers, brochures, and stickers. Our standard lead times vary by product:
– Business cards: 3–4 working days (express: 1–2 working days)
– Flyers & brochures: 3–5 working days (express: 1–2 working days)
– Stickers & labels: 3–5 working days (express: 1–2 working days)
– Rubber stamps: 1–3 working days
– Posters & foam boards: 2–3 working days
Express orders are subject to an additional surcharge. Same-day printing is only available for orders placed before 10am with print-ready artwork. Contact us via WhatsApp to confirm express availability for your specific product.
If your order has not yet been dispatched, we can update your delivery address at no extra charge. Simply contact us via WhatsApp with your order number and the new delivery address.
Once your order has been handed over to our courier partner, we are unfortunately unable to change the delivery address. In such cases, we can arrange a re-delivery for an additional delivery fee of $5 for standard items or $20 for fragile items such as posters, banners, and foam boards.
Yes, we can arrange delivery to multiple locations within Singapore. Each delivery address will be charged separately at our standard delivery rates:
– Standard items (business cards, flyers, brochures, stickers, rubber stamps): $5 per location
– Fragile items (posters, banners, foam boards): $20 per location
Free delivery applies when the total order value exceeds $100, but this covers one delivery address only. Please specify all delivery addresses and the quantity split when placing your order, or contact us on WhatsApp for assistance.
Payment & Pricing
We have the following options available:
– PayNow to our UEN: 201407791Z
– Bank transfer to our company’s DBS account: #104-900667-0
– Credit/Debit Cards (Visa/Mastercard)
Please check to ensure that you have made the payment for the correct amount. However, we understand mistakes do happen — please drop our team an email and we will assist accordingly.
– We will credit the full surplus amount to your account.
– In the event you prefer a funds transfer refund, an administrative fee of $5 will be imposed. The admin fee will be deducted from the total refund amount.
Our quoted prices are wholesale print rates. You may notice that it is significantly lower compared to market prices. We achieve such low prices through economies of scale and our channel partners.
Our print products are distributed through retail print channel partners. If you would like to join us as a channel partner, get in touch with us and we will discuss the details with you.
There are no GST charges. All prices are nett.
Yes, we offer credit terms for corporate clients with regular printing needs. This is ideal for companies that frequently order business cards, brochures, flyers, stickers, or other printed materials.
To apply for credit terms, please contact us via WhatsApp or email at enquiry@thecopyboy.com with your company details and estimated monthly printing volume. We will review your application and get back to you within 1–2 working days.
Yes, a tax invoice will be issued for every order. Our prices are subject to the prevailing GST rate of 9%. The tax invoice will be sent to you via email once payment has been confirmed.
If you require a specific billing format or company purchase order reference on the invoice, please let us know when placing your order. For past invoices, contact us with your order number and we will resend them.
We strive to offer the most competitive prices for quality printing in Singapore. If you find a lower published price for the same product specifications (material, size, quantity, and finishing) from another Singapore-based printer, let us know! Share the quote with us via WhatsApp and we will do our best to match or beat it.
Please note that the price match applies to like-for-like comparisons and does not include promotional or clearance pricing from other providers.
Artwork & Design
Design is not included in the price quoted.
– Business card design: $50 (regardless of replicating existing design or creating new design)
– Artwork fee does not include logo design
– Logo design: $50
– Flyer design: from $180 onwards
We do not provide design services for brochures and booklets.
The physical copy or the scanned copy of the business card is not considered a print ready artwork. A print ready artwork should be done in high resolution, with the correct artwork size and have a minimum resolution of 300 DPI.
– Minimum Resolution: 300 DPI
– Maximum Size: 90mm x 54mm (Smaller artworks will be trimmed to fit)
– Colour Mode: CMYK
The Copy Boy accepts a range of different formats: GIF, PNG, JPEG/JPG, PDF, AI, PSD.
No. It is a known fact within the printing industry that 100% process colour (CMYK printing) accuracy is not presently possible with current print technology. Even with highly experienced personnel and the latest press technology, the colour of the printed product will always differ slightly from the original artwork.
Other factors for colour variation/deviation:
– Paper Stock: The quality of paper, its surface and brightness can affect the exact outcome of printing colours.
– Humidity Levels: Damp weather can cause saturation of ink colours.
– Different Press/Print Machines: Different machines produce different colour results.
– Monitor Displays and Colour Settings: Unmatching calibration of monitor colour or colour settings (RGB, CMYK) can misrepresent final colour of output.
Disclaimer:
– Colour reproduction or accuracy is subjected to the limitations of the printing method.
– The Copy Boy ensures colour reproduction and consistency of product printing in the same batch, but we cannot be held liable for colour variations between jobs printed in different ordering periods.
Bleed and safety margins are essential for professional-quality printing.
Bleed is the area that extends beyond the final trim line of your printed product. We require a minimum of 3mm bleed on all sides. This ensures there are no white edges after cutting. For example, if your business card is 90mm x 54mm, your artwork with bleed should be 96mm x 60mm.
The safety margin is the area inside the trim line where important content (text, logos) should be placed. Keep all critical elements at least 3mm inside the trim line to prevent them from being accidentally cut off.
These requirements apply to all our products including business cards, flyers, brochures, stickers, posters, and banners. If you are unsure how to set up bleed in your design software, contact us and we can guide you through it.
Yes, we strongly recommend reviewing your artwork before we proceed to print.
After you submit your order and upload your artwork, our prepress team will review your files for any obvious issues such as low resolution, incorrect dimensions, or missing bleed. If we spot any problems, we will contact you via WhatsApp before proceeding.
If you would like a digital proof (a PDF mockup showing how your final print will look), please request this when placing your order. We will send the proof for your approval before production begins. This is especially recommended for first-time orders of business cards, brochures, booklets, and stickers where colour accuracy and layout are critical.
Please note that colours on screen may appear slightly different from the final printed product due to the difference between RGB (screen) and CMYK (print) colour modes.
You can upload your artwork during the ordering process on our website. Each product page has an upload field where you can attach your print-ready files.
We accept the following file formats: PDF (preferred), AI, PSD, JPEG, PNG, GIF, and TIFF. For best results, please submit your artwork as a high-resolution PDF with fonts embedded or outlined and images at 300 DPI in CMYK colour mode.
If you need to reupload or replace your artwork after placing an order, contact us immediately via WhatsApp with your order number. We can accept updated files as long as your order has not yet entered production. Once production has started, changes cannot be made.
Follow these guidelines to ensure your artwork prints correctly:
1. Resolution: Minimum 300 DPI for sharp, crisp prints. Low-resolution images will appear blurry or pixelated.
2. Colour mode: Use CMYK, not RGB. Designs created in RGB may shift in colour when converted for printing.
3. Bleed: Add 3mm bleed on all sides beyond the final trim size.
4. Safety zone: Keep all important text and logos at least 3mm inside the trim line.
5. File format: Save as PDF with fonts embedded or converted to outlines. We also accept AI, PSD, JPEG, PNG, and TIFF files.
6. File size: Artwork dimensions should match the product size you have ordered.
These guidelines apply to all products: business cards, flyers, brochures, booklets, stickers, labels, posters, banners, and foam boards. If you need a template for any product, feel free to ask us on WhatsApp and we will send one over.
Order Changes, Cancellations & Issues
We are confident of the standards of our print quality. If you are not 100% satisfied with your purchase from us, simply contact us within 3 days from the ready for collection date and you will be able to request for a reprint.
We will accept reprints and refund-related payments if you are not fully satisfied with your purchase. Do note however, we will not be responsible for any customer losses. The Copy Boy accepts a maximum 100% liability on the order value only.
Reprinting of defective products and services may be an option if feasible. For this to occur, you must return the full quantity of the defective goods to us within 7 days. Production lead-times of reprints would stay the same with no artwork changes being permitted.
If there are no special reasons for return, then returned items will not be accepted. No refunds for cancellation/changing of delivery options after order has been processed.
Given the nature of offset prints and post production finishing, lead times provide an estimated required time for production. We are unable to cancel the order if it extends beyond the lead time. A discount up to 5% of the item value may be extended to such prints that take longer than the lead time.
We understand that mistakes happen or plans change. Here is our policy on order modifications and cancellations:
Before production starts: If your order has not yet entered production, we can modify the specifications (quantity, finishing, size) or cancel the order with a full refund. Contact us via WhatsApp as soon as possible with your order number.
After production starts: Once your order is in production, we are unable to make changes to the specifications or cancel the order, as materials have already been committed and printing is underway.
Artwork changes: If you need to update your artwork, we can accept new files as long as production has not started. There is no additional charge for artwork replacement before production.
Please note that custom or personalised orders (such as rubber stamps with custom text) cannot be cancelled once production has begun.
Your satisfaction is important to us. If you receive your order and notice a printing defect or damage, here is what to do:
1. Contact us within 3 working days of receiving your order via WhatsApp or email at enquiry@thecopyboy.com.
2. Provide your order number and clear photographs showing the issue.
3. Our team will review the case within 1 working day.
If the error is on our end (e.g. wrong colour, misalignment, smudging, incorrect material), we will reprint the order at no additional cost and arrange delivery or collection.
If the issue is due to an error in the customer-submitted artwork (e.g. low-resolution images, incorrect text, wrong colour mode), a reprint can be arranged at a discounted rate.
For delivery damage, please take photos of the packaging as well and report it to us immediately so we can investigate with the courier.
Reordering is easy! If you have ordered from us before and would like to reprint the same product:
1. Contact us via WhatsApp with your previous order number or the details of what you would like to reprint.
2. If we have your artwork on file, we can proceed directly to production.
3. If you need to make small changes to the artwork (e.g. updated phone number on a business card, new address on a flyer), simply send us the updated file or let us know the changes.
We keep artwork files for a reasonable period, but we recommend keeping your own backup copies. Reorders follow the same lead times and pricing as new orders.
Company & Services
Of course! Fill in the Request for Sample box in the link below and we will mail out samples to you for Free! You can view all the different card options and prices in the sample set.
Request for sample: https://www.thecopyboy.com/request-for-sample/
Our office is open for self-collection and walk-in enquiries during the following hours:
Monday to Friday: 9:30am – 6:00pm
Lunch break: 12:30pm – 2:00pm
Saturday, Sunday & Public Holidays: Closed
Online orders can be placed 24/7 through our website at thecopyboy.com. WhatsApp enquiries are welcome anytime and we aim to respond within the same working day.
Absolutely! If your project does not fit our standard product options, we are happy to provide a custom quotation. This includes:
– Non-standard sizes or shapes (e.g. die-cut stickers, custom-size flyers)
– Special paper stocks or materials
– Large quantity bulk orders with volume discounts
– Unique finishing options (spot UV, embossing, foil stamping)
– Packaging or specialty print items
To request a custom quote, send us the details via WhatsApp or email at enquiry@thecopyboy.com. Include the product type, quantity, size, material preference, and any finishing requirements. We typically respond with a quote within 1 working day.
The Copy Boy is a one-stop online printing service in Singapore. We specialise in a wide range of high-quality printed products for businesses and individuals:
Business Essentials: Business cards (matte, gloss, embossed, spot UV, and more), letterheads, envelopes, and corporate stationery.
Marketing Materials: Flyers, brochures, booklets, catalogues, posters, and banners for promotions, events, and campaigns.
Labels & Stickers: Custom sticker printing, product labels, vinyl stickers, and die-cut stickers in various shapes and sizes.
Rubber Stamps: Self-inking stamps, pre-inked stamps, and custom rubber stamps for business or personal use.
Large Format Printing: Posters, foam boards, pull-up banners, and canvas prints for displays and exhibitions.
All products are printed locally in Singapore with strict quality control, and most items come with free delivery for orders over $100.