The Copy Boy Pte Ltd (UEN 201407791Z)

Last updated: 28 July 2026

These Terms & Conditions (“Terms”) govern all quotations, orders, and supply of printing, finishing, design, and related services by The Copy Boy Pte Ltd (“The Copy Boy”, “we”, “us”, “our”) to you (“you”, “your”, the “Customer”).

By placing an order with us, you accept these Terms. Please read them before ordering.

1. Application of These Terms

1.1 These Terms apply to every order you place with us, whether through our website, by email, by WhatsApp, or in person.

1.2 These Terms prevail. These Terms apply to the exclusion of any other terms that you seek to impose or incorporate, including any terms printed on or referred to in your purchase order, vendor agreement, acknowledgement, or other document. No such terms form part of our contract with you unless we have expressly agreed to them in writing, signed by an authorised representative of The Copy Boy. Our acceptance of a purchase order, or our commencement of work, is not acceptance of any terms contained in or referred to by it.

1.3 Where we have signed a separate written agreement with you, that agreement prevails over these Terms to the extent of any conflict.

1.4 These Terms apply to both business customers and individual consumers. Where you deal with us as a consumer, nothing in these Terms limits or excludes your rights under the Consumer Protection (Fair Trading) Act 2003 or any other law that cannot lawfully be excluded (see clause 16.7).

1.5 Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between us.

2. Orders & Acceptance

2.1 You may place an order through our website, by email, or by WhatsApp.

2.2 An order is only confirmed once we have received full payment (or, for approved credit accounts, a valid purchase order) and your print-ready artwork. Until both are received, no contract is formed and no production slot is reserved.

2.3 A quotation is an invitation to order, not an offer. Quotations are valid for thirty (30) days unless stated otherwise, and are subject to our acceptance of your order.

2.4 It is your responsibility to check that every detail of your order is correct before confirming: product, material, size, orientation, quantity, finishing, delivery method, and delivery address. We produce to the specification confirmed in your order.

2.5 We may decline any job at our discretion, including work that is or that we reasonably believe to be unlawful, infringing of third-party rights, defamatory, obscene, offensive, or otherwise inappropriate. Where we decline before production begins, we will refund any amount you have paid for that job.

2.6 Cancellation for prohibited content after acceptance. If, after we accept an order, we become aware that the content is or may be unlawful, infringing, or otherwise falls within clause 2.5, we may suspend or cancel the order immediately on notice. In that event we will refund amounts paid less the cost of work already performed and materials already committed, and clause 14 (Intellectual Property) continues to apply.

3. Prices & Payment

3.1 Payment in full is required before production begins, except for approved credit accounts under clause 4.

3.2 We accept:

• PayNow: UEN 201407791Z
• Bank transfer: DBS account 104-900667-0
• Credit and debit cards

3.3 All prices are quoted in Singapore Dollars (SGD) and are nett. We are not currently GST-registered, and prices are exclusive of GST. If we become GST-registered, GST will be charged at the prevailing rate on orders placed on or after our effective registration date, and we will state this at the point of order.

3.4 Our rates are wholesale rates and are subject to change without notice. The price confirmed at the time your order is placed is the price that applies to that order.

3.5 Overpayments. Where you overpay, we will credit the full amount to your account for use against future orders. If you ask us to refund the overpayment instead, a S$5 administrative fee applies to cover the transfer cost.

3.6 Quoted prices assume print-ready artwork supplied in accordance with clause 5. Additional work required to make files printable (file repair, resizing, colour conversion, font substitution, imposition beyond the standard, or re-origination) may be charged at our prevailing rates, notified to you before we proceed.

3.7 Prices exclude delivery unless expressly stated. Delivery charges are set out in clause 10.

4. Credit Accounts, Late Payment & Retention of Title

4.1 Credit terms may be offered to approved corporate customers with regular printing needs, subject to application and our approval. We may withdraw, suspend, or vary credit terms at any time on notice, including where an account is overdue or where we reasonably consider your creditworthiness to have deteriorated.

4.2 Unless we agree otherwise in writing, invoices issued on credit terms are payable within thirty (30) days of the invoice date. Time for payment is of the essence.

4.3 Late payment interest. Overdue amounts bear interest at 1.5% per month (or part month), calculated daily from the due date until payment is received in full, whether before or after judgment. Interest accrues automatically and without the need for demand.

4.4 Suspension. Where any invoice is overdue, we may, without liability to you, suspend or refuse to commence work on any or all of your orders (including orders already accepted and paid for), withhold delivery or release of completed goods, and withdraw credit terms with immediate effect. We will resume on payment in full of all overdue amounts and accrued interest.

4.5 Recovery costs. You are liable for all reasonable costs and expenses we incur in recovering overdue amounts, including collection agency fees and legal costs on a solicitor-and-client (indemnity) basis.

4.6 No set-off. You must pay all amounts due in full without any set-off, counterclaim, deduction, or withholding, except as required by law.

4.7 Retention of title. Notwithstanding that risk passes to you under clause 10.10:

• legal and beneficial title to all goods we supply remains with The Copy Boy until we have received payment in full, in cleared funds, of all amounts owing by you to us on any account;
• until title passes, you hold the goods as our bailee, must store them in a way that allows them to be identified as ours, and must not sell, pledge, or otherwise encumber them; and
• until title passes, we may at any time require you to deliver up the goods and, if you fail to do so promptly, enter any premises where the goods are stored (with such access as is reasonably required) to recover them.

4.8 Insolvency. If you become insolvent, enter judicial management, have a receiver appointed, pass a resolution to wind up, or cease or threaten to cease trading, we may cancel or suspend any order without liability and all amounts owing to us become immediately due.

5. Artwork & Print-Ready Files

5.1 Unless you have purchased our design service, you supply print-ready files.

5.2 Print-ready means, as a minimum:

• 300 DPI resolution at final print size
• CMYK colour mode
• 3mm bleed on all sides
• 3mm safety margin: keep all critical text and elements inside it
• Preferred format: PDF, with all fonts embedded or outlined and all images embedded

5.3 We do not accept physical copies, hard copy originals, or scanned images as source artwork for production printing.

5.4 We may decline files that do not meet the requirements in clause 5.2, or request corrected files. The risk of an unsuitable file rests with you. Where we print a file that you have approved, we are not responsible for the outcome of any deficiency in that file.

5.5 Where you supply artwork in an editable or non-standard format, or ask us to make changes, we may charge for the additional work under clause 3.6.

6. Design Services & Ownership of Design Work

6.1 Where you purchase our design service, we will produce artwork to the brief you provide. The number of revision rounds included is as stated in your quotation; where no number is stated, two (2) rounds of revisions are included. Further revisions may be chargeable at our prevailing rates.

6.2 Ownership. On our receipt of payment in full for the design service and the associated print order, we assign to you all intellectual property rights in the final design deliverable, for the use described in your brief.

6.3 What is not included. Unless expressly purchased, the assignment in clause 6.2 does not include:

• working files and source files (for example layered Adobe files, editable vector working documents, project files), which remain our property;
• any stock imagery, typeface, icon, or other third-party asset incorporated in the design. These remain licensed to you on the terms of the applicable third-party licence, and you are responsible for obtaining any extended or additional licence you require for uses beyond the original brief; and
• our pre-existing methods, techniques, templates, and know-how.

6.4 If a design order is cancelled before completion, or payment is not made in full, no rights in the design pass to you and you must not use the design or any part of it. Design fees are non-refundable once design work has commenced (see clause 12.2).

7. Proofing & Approval

7.1 Our prepress team reviews incoming files for obvious issues as a courtesy. This is not a proofreading or file-checking service and is not guaranteed to be error-free. We are not obliged to detect or correct errors in your files.

7.2 Digital PDF proofs are available on request. Physical proofs are recommended and available for colour-critical work, and may be chargeable; lead times run from approval of the physical proof.

7.3 Production begins only after you approve the proof or confirm your file for print.

7.4 You are responsible for checking spelling, grammar, layout, images, colours, dimensions, orientation, quantity, and finishing before approving.

7.5 We print exactly what you approve. We are not liable for errors present in artwork you supplied or approved. Changes requested after approval may incur additional charges, and where production has begun, clause 12 applies.

8. Colour Variation

8.1 100% colour accuracy in CMYK printing is not achievable. Variation may arise from paper stock and coating, ambient humidity and temperature, differences between machines and print runs, ink batch, and the calibration of your monitor or desktop printer.

8.2 Colours displayed on a screen are RGB and will not match a CMYK print exactly. Colours from a desktop printer, a previous supplier, or a different substrate will not match exactly.

8.3 We guarantee colour consistency within the same batch only, not across different orders, different print dates, or different substrates.

8.4 Where exact colour is critical, request a physical proof under clause 7.2 or supply a Pantone reference and discuss it with us before ordering. We cannot accept a colour claim under clause 13 where no physical proof was approved, unless the variation is outside commercially reasonable tolerances for the process used.

9. Production Tolerances

9.1 Slight variations are inherent in printing and finishing. The following tolerances are acceptable and are not defects:

Aspect	Tolerance
Finished size	± 3 mm
Cutting / trimming	± 2 mm
Folding	± 1 mm
Quantity (offset and bulk runs)	± 5%

9.2 A shortfall within the quantity tolerance in clause 9.1 is not claimable. Where the shortfall exceeds the tolerance, we will, at our option, print the shortfall or credit you the value of the shortfall.

9.3 Where a run produces an overage within tolerance, we supply it at no additional charge and you are not obliged to pay for it.

9.4 Tolerances are measured against the approved proof or approved file, not against a sample produced by another supplier.

10. Turnaround, Delivery, Collection & Risk

Turnaround

10.1 Lead times vary by product and are stated at the time of order. Lead times begin only once payment (or an approved purchase order) and print-ready artwork have both been received, and, where a proof is produced, once the proof is approved.

10.2 Lead times are estimates, not guarantees. They exclude weekends and public holidays.

10.3 If we exceed the stated lead time, we may at our discretion offer a discount of up to 5% of the order value. This does not, of itself, entitle you to cancel.

10.4 Long-stop right to cancel. If production of your order is delayed by more than ten (10) working days beyond the stated lead time, and the delay is caused by us and is not a force majeure event under clause 17 or caused by your act or omission, you may cancel any part of the order not yet produced by written notice, and we will refund the amount paid for the cancelled part.

10.5 Express and same-day services are available on selected products for a surcharge. Artwork must be received and approved by the applicable cut-off (3:00pm for same-day service). The surcharge is non-refundable, except that we will refund the surcharge in full where we fail to meet the express deadline for reasons attributable to us, in which case the order reverts to standard pricing. Refund of the surcharge is your sole remedy for a missed express or same-day deadline, and clause 10.3 does not apply in addition to it.

Delivery and collection

10.6 Delivery charges. Delivery is free for orders exceeding S$100 to a single address in Singapore. Otherwise, delivery is charged at S$5 per location for standard items and S$20 per location for fragile items. Orders split across multiple addresses are charged per address.

10.7 Delivery is typically 1–3 working days after production is completed.

10.8 Address changes are free before dispatch. After dispatch, re-delivery to a new address is chargeable.

10.9 Self-collection is available at:

65 Ubi Road 1, #03-69, Oxley Bizhub 1, Singapore 408729

11:00am – 12:30pm and 2:00pm – 4:00pm, Mondays to Fridays, excluding Public Holidays

10.10 Risk in the goods passes to you on collection by you or your agent, or on handover to the courier or delivery agent, whichever occurs first. Title passes separately under clause 4.7.

10.11 Where goods arrive damaged, you must report it in accordance with clause 13, with photographs of the goods and of the outer packaging, before disposing of either.

10.12 You are responsible for ensuring that someone is available to receive the delivery at the address and during the window advised. Failed deliveries caused by no one being present, incorrect address details, or restricted building access are chargeable as re-deliveries.

11. Uncollected & Undelivered Goods; Storage

11.1 Completed orders must be collected within thirty (30) days of our notice that they are ready for collection.

11.2 After 30 days, we may charge storage of S$20 per month (or part month) per order, payable before release of the goods.

11.3 If goods remain uncollected sixty (60) days after the ready-for-collection notice, we will send a final notice to your registered email address and WhatsApp number. If the goods are still uncollected thirty (30) days after that final notice, we may dispose of them. Where we dispose of goods under this clause, no refund is due and any storage charges accrued remain payable.

11.4 We are not obliged to store goods indefinitely and accept no liability for deterioration of goods stored beyond the period in clause 11.1.

12. Cancellations & Changes

12.1 Before production begins, you may change or cancel your order for a full refund of the printing and finishing charges. Contact us by WhatsApp as soon as possible. Clause 12.2 applies where your order includes design services.

12.2 Design fees. Where your order includes design services under clause 6, the design fee is treated separately from the printing and finishing charges and ceases to be refundable once we have commenced design work. Design work is a distinct service performed before printing, and the right to cancel in clause 12.1 does not extend to it. On cancellation before production begins we will refund the printing and finishing charges in full, and will charge for design work already performed in proportion to the agreed design scope completed, up to the full design fee. Clause 6.4 continues to apply, so no rights in any design pass to you on a cancelled order.

12.3 Once production has begun, orders cannot be changed or cancelled. Materials have been committed and machine time allocated. Where we agree to accept a cancellation after production has begun, we may charge for materials consumed, work performed, and any third-party costs committed.

12.4 Artwork changes are free of charge only before production begins.

12.5 Custom, personalised, and variable-data orders cannot be cancelled once production has started.

12.6 Changes to the delivery option after an order has entered processing are not refundable.

12.7 Nothing in this clause 12 affects your right to cancel under clause 10.4 or your statutory rights under clause 16.7.

13. Reprints, Returns & Refunds

13.1 Notification window. You must notify us of any problem with your order:

• for self-collection: within three (3) working days of the date you collect the goods; and
• for delivery: within three (3) working days of receiving the goods.

Where a defect is not reasonably apparent on inspection, you must notify us within seven (7) days of the date on which you discover it, and in any event within thirty (30) days of collection or delivery.

13.2 Every claim must include clear photographs of the affected items and, for delivery damage, the outer packaging.

13.3 Our standard remedy for any issue is a reprint. Where a reprint is not practicable, or where a reprint has already failed to resolve the issue, we may at our election provide a refund instead.

13.4 Defects attributable to us (for example colour outside commercially reasonable tolerance, misregistration, misalignment, incorrect finishing, or defective material) are reprinted free of charge.

13.5 Errors attributable to you (for example low-resolution images, spelling or layout errors, incorrect colour mode, incorrect dimensions, or an incorrect file supplied or approved) are not our responsibility. We may, at our discretion, offer a discounted reprint as a gesture of goodwill.

13.6 Returns. Where we require the goods to be returned, you must return them within seven (7) days of our request, in the condition received. Return shipping is at your cost unless the defect is attributable to us, in which case we will reimburse reasonable return costs.

13.7 Refunds, where offered under clause 13.3, require the return of the order. We recognise that a small number of items may have been used or distributed before the defect was discovered; you must return the balance of the order quantity, and we may reduce the refund proportionately to reflect items not returned. Where a substantial proportion of the order has been used or distributed, we may decline a refund and offer a reprint or partial credit instead. We may reject returned items where no valid defect is shown, where the goods have been altered or damaged after delivery, or where the claim falls outside the windows in clause 13.1.

13.8 Reprints are produced from the same approved artwork unless you supply corrected artwork, in which case clause 5 applies afresh.

14. Intellectual Property

14.1 Your warranty. You warrant that you own, or are validly licensed to use, all content in the artwork you supply or approve (including text, images, photographs, logos, trade marks, typefaces, and designs) and that its reproduction by us will not infringe the rights of any third party or breach any law.

14.2 Indemnity. You indemnify and hold us harmless against any claim, demand, action, loss, liability, damages, cost, or expense (including legal costs on an indemnity basis) arising out of or in connection with the content of your artwork, including any allegation of infringement of intellectual property rights, defamation, or breach of confidence. This indemnity survives completion or termination of your order.

14.3 Our materials. All pre-press files, imposition files, plates, screens, dies, colour separations, and production set-ups remain our property at all times, whether or not you have been charged for them, and are not supplied as part of any order.

14.4 Retention of your artwork. We keep customer artwork files on record for six (6) months from the date of your most recent order using that artwork, as a convenience only. We do not guarantee retention and you must keep your own backups. We are not liable for any loss, corruption, or deletion of artwork files held by us.

14.5 Samples and portfolio. We may retain samples of printed work and use images of them in our portfolio, website, social media, and marketing materials. You may opt out at any time by telling us in writing, before or after production, and we will not use samples of your work. We will never reproduce confidential content, personal data, or unreleased material identified to us as confidential.

15. Subcontracting & Assignment

15.1 We may subcontract all or part of the production, finishing, or delivery of your order to third parties. We remain responsible to you for the performance of the order.

15.2 We may assign, novate, or transfer our rights and obligations under these Terms, including on a sale or restructuring of our business.

15.3 You may not assign, transfer, or subcontract your rights or obligations under these Terms without our prior written consent.

16. Limitation of Liability

16.1 This clause 16 sets out our entire financial liability to you in respect of any order.

16.2 Cap. Our total aggregate liability arising out of or in connection with any order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to 100% of the value of that order.

16.3 Excluded losses. We are not liable for any indirect, incidental, special, or consequential loss, nor for any of the following however arising, whether direct or indirect:

• loss of profit, revenue, business, contracts, or anticipated savings;
• loss of goodwill or reputation;
• loss of opportunity;
• the cost of obtaining replacement printing from a third party, including any premium, express charge, or price difference;
• costs arising from a missed event, deadline, campaign, launch, mailing, or distribution; and
• wasted expenditure on distribution, postage, mailing, installation, or associated services.

16.4 Time bar. Any claim against us must be notified in accordance with clause 13.1 and legal proceedings in respect of it must be commenced within six (6) months of the date of collection or delivery of the affected order. After that period we have no further liability in respect of that order.

16.5 We are not liable for any loss or damage arising from your failure to comply with clause 5 (artwork), clause 7 (proofing and approval), clause 10.12 (receiving delivery), or clause 14.1 (your warranty).

16.6 We are not liable for any inaccuracy in a machine-generated preview, online mock-up, or on-screen visual, which is indicative only.

16.7 Statutory rights preserved. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. Where you deal with us as a consumer, nothing in these Terms excludes or limits your statutory rights under the Consumer Protection (Fair Trading) Act 2003 (including the right to repair, replacement, reduction in price, or refund in respect of non-conforming goods) or the Sale of Goods Act 1979. The limitations in this clause 16 apply only to the extent permitted by the Unfair Contract Terms Act 1977.

17. Force Majeure

17.1 We are not liable for any delay in or failure to perform an order caused by events beyond our reasonable control, including equipment or machinery failure, power or telecommunications failure, material shortage, supplier or courier delay, fire, flood, storm, epidemic or pandemic, public health measures, industrial action, civil unrest, act of government, or change in law.

17.2 We will notify you as soon as reasonably practicable and use reasonable efforts to resume performance.

17.3 If the event continues for more than thirty (30) days, either party may cancel the affected order by written notice. In that event we will refund amounts paid for work not yet produced, less materials and third-party costs already committed.

18. Data Protection

18.1 We handle personal data in accordance with the Personal Data Protection Act 2012 (PDPA) and our Privacy Policy, which forms part of these Terms.

18.2 We do not sell, rent, or license your artwork or personal data to third parties.

18.3 Customer-supplied personal data. Where you supply personal data to us for the purpose of an order, for example name lists for name cards, invitations, certificates, labels, mailers, or other variable-data printing:

• you warrant that you have obtained all consents required under the PDPA, or have another lawful basis, for that data to be disclosed to us and processed for the purpose of the order;
• we act as a data intermediary and will process that data only for the purpose of fulfilling your order and on your instructions;
• we will apply reasonable security arrangements to protect the data and will require any subcontractor engaged under clause 15.1 to do the same; and
• we retain that data for as long as is necessary to fulfil your order, to service repeat and reprint orders, and to meet our legal and accounting obligations, in accordance with our Privacy Policy. You may ask us in writing at any time to delete or securely dispose of data you have supplied, and we will do so unless we are required by law to retain it.

18.4 You indemnify us against any claim arising from a breach of the warranty in clause 18.3(a).

18.5 Our Data Protection Officer is Adam Toh, who can be contacted at adam@thecopyboy.com.

19. General

19.1 Entire agreement. These Terms, together with your order confirmation and our Privacy Policy, constitute the entire agreement between us and supersede all prior discussions, representations, and understandings. You confirm that you have not relied on any statement or representation not set out in these Terms. Nothing in this clause limits liability for fraudulent misrepresentation.

19.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue in full force.

19.3 No waiver. No failure or delay by us in exercising any right or remedy is a waiver of it, and no single or partial exercise prevents any further exercise. A waiver is effective only if given in writing.

19.4 Third-party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of these Terms.

19.5 Survival. Clauses 4.7 (retention of title), 13 (reprints, returns and refunds), 14 (intellectual property), 16 (limitation of liability), 18 (data protection), 19, and 20 survive completion, cancellation, or termination of any order.

19.6 Notices. Notices to us must be sent to sales@thecopyboy.com or delivered to our registered address. Notices to you may be sent to the email address, WhatsApp number, or postal address you provided when ordering, and are deemed received on the day sent if sent on a working day before 5:00pm, and otherwise on the next working day.

19.7 Working day means a day other than a Saturday, Sunday, or Singapore public holiday.

20. Governing Law & Disputes

20.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of Singapore.

20.2 Escalation. Before commencing proceedings, the parties will first attempt to resolve the dispute in good faith by discussion between senior representatives, within fourteen (14) days of written notice of the dispute. If the dispute is not resolved, either party may refer it to mediation administered by the Singapore Mediation Centre. This clause does not prevent either party from seeking urgent injunctive relief.

20.3 Subject to clause 20.2, the courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

21. Changes to These Terms

21.1 We may update these Terms from time to time. The version in force at the time you place your order applies to that order.

21.2 Material changes will be posted on this page with a revised “Last updated” date. Please review these Terms periodically.

22. Contact Us

The Copy Boy Pte Ltd (UEN 201407791Z)

65 Ubi Road 1, #03-69, Oxley Bizhub 1, Singapore 408729

Email: sales@thecopyboy.com

Phone: +65 6681 6520

Office hours: Mondays to Fridays, 9:00am – 6:00pm (lunch 12:30pm – 2:00pm)

Closed on Saturdays, Sundays, and Public Holidays

Collection hours: Mondays to Fridays, 11:00am – 12:30pm and 2:00pm – 4:00pm, excluding Public Holidays